{"id":511,"date":"2025-10-27T13:15:00","date_gmt":"2025-10-27T11:15:00","guid":{"rendered":"https:\/\/valvormanlive.testontwikkeling.nl\/?page_id=511"},"modified":"2026-03-03T02:42:53","modified_gmt":"2026-03-03T00:42:53","slug":"complaint","status":"publish","type":"page","link":"https:\/\/valvormanlive.testontwikkeling.nl\/en\/klacht\/","title":{"rendered":"Complaint"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"511\" class=\"elementor elementor-511\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1dcdd e-con-full e-flex e-con e-parent\" data-id=\"5f1dcdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7385a18 e-flex e-con-boxed e-con e-child\" data-id=\"7385a18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3af1962 e-con-full e-flex e-con e-child\" data-id=\"3af1962\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-d328a93 e-con-full e-flex e-con e-child\" data-id=\"d328a93\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-988678e elementor-widget elementor-widget-heading\" data-id=\"988678e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and warranty conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb883be e-con-full e-flex e-con e-child\" data-id=\"bb883be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd5783f elementor-widget elementor-widget-post-info\" data-id=\"dd5783f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-e5dd8a0 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>October 27, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ea174b e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3ea174b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fabf64e e-con-full e-flex e-con e-parent\" data-id=\"fabf64e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-447cee1 e-flex e-con-boxed e-con e-child\" data-id=\"447cee1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d8791a e-con-full e-flex e-con e-child\" data-id=\"6d8791a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ae420d0 e-con-full e-flex e-con e-child\" data-id=\"ae420d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88cdc69 elementor-widget elementor-widget-heading\" data-id=\"88cdc69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Important pages<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759c02a elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"759c02a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-759c02a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1519\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/algemene-voorwaarden\/\" class=\"elementor-item\">Terms and Conditions<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-499\"><a href=\"\/en\/privacy\/\" class=\"elementor-item\">Privacy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-498\"><a href=\"\/en\/disclaimer\/\" class=\"elementor-item\">Disclaimer<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-497\"><a href=\"\/en\/cookies\/\" class=\"elementor-item\">Cookies<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-495\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/terugbetaalde-retourneringen\/\" class=\"elementor-item\">Refund and return policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1060\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/veelgestelde-vragen\/\" class=\"elementor-item\">Frequently Asked Questions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2049\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/geef-review\/\" class=\"elementor-item\">Give review<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-494\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/contact\/\" class=\"elementor-item\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-759c02a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1519\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/algemene-voorwaarden\/\" class=\"elementor-item\" tabindex=\"-1\">Terms and Conditions<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-499\"><a href=\"\/en\/privacy\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-498\"><a href=\"\/en\/disclaimer\/\" class=\"elementor-item\" tabindex=\"-1\">Disclaimer<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-497\"><a href=\"\/en\/cookies\/\" class=\"elementor-item\" tabindex=\"-1\">Cookies<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-495\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/terugbetaalde-retourneringen\/\" class=\"elementor-item\" tabindex=\"-1\">Refund and return policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1060\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/veelgestelde-vragen\/\" class=\"elementor-item\" tabindex=\"-1\">Frequently Asked Questions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2049\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/geef-review\/\" class=\"elementor-item\" tabindex=\"-1\">Give review<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-494\"><a href=\"https:\/\/valvormanlive.testontwikkeling.nl\/en\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f24a3a1 e-con-full e-flex e-con e-child\" data-id=\"f24a3a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-068b3d0 article elementor-widget elementor-widget-text-editor\" data-id=\"068b3d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Complaint Procedure<\/h2><p>Do you have a complaint about any of our products or services? If so, we would like to hear from you. We treat every report carefully and with full consideration.<\/p><p><strong>How do you file a complaint?<\/strong><br \/>You can file your complaint at <a href=\"mailto:info@valvorman.com\">info@valvorman.com<\/a>. Please include:<\/p><ul><li>The product in question<\/li><li>A clear description of the problem<\/li><li>Your order number or proof of purchase<\/li><li>Any photos or videos to support<\/li><\/ul><p>We strive to address your complaint within 14 days. If this is not possible, you will receive a confirmation of receipt within 14 days with the expected handling time.<\/p><h2>Warranty<\/h2><p>At Valvor Man, quality, reliability and safety are paramount. Therefore, we have clear and fair warranty conditions that comply with Dutch and Belgian legislation.<\/p><h3>2 years legal warranty<\/h3><p>All our products are covered by the statutory 2-year conformity guarantee. This means that a product must meet what you as a consumer can reasonably expect from it.<\/p><p>This warranty applies to:<\/p><ul><li>Skincare products<\/li><li>Perfumes<\/li><li>Accessories<\/li><li>Packaging and functionality<\/li><\/ul><p>Please note that cosmetics have a natural shelf life and a PAO term (e.g. 12 months after opening). Warranty only applies if the product has been used within this usage period and stored correctly.<\/p><h3>6 months additional warranty on packaging &amp; functionality<\/h3><p>Valvor Man also offers 6 months additional warranty on bottles, pump mechanisms, caps, closures and dispensing systems. Should a defect occur within this period that was not caused by misuse, we will provide replacement at no charge.<\/p><h3>Exceptions<\/h3><ul><li>Damage from misuse, dropping, bumping or improper storage<\/li><li>Products that are past their expiration date or PAO deadline<\/li><li>Allergic reactions reported later than 72 hours after delivery or insufficient evidence<\/li><\/ul><h3>Warranty handling<\/h3><p>When your claim is approved, you can choose from:<\/p><ul><li>Product replacement<\/li><li>Refund of the purchase price<\/li><\/ul><p>No store credit is issued.<\/p><h3>Comments<\/h3><p>Different warranty terms may apply to business orders, regular customers and contract partners. These are always agreed in advance in writing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Klachten en garantievoorwaarden Belangrijke pagina&#8217;s Klachtenprocedure Heeft u een klacht over \u00e9\u00e9n van onze producten of diensten? Dan horen wij dat graag. Wij behandelen elke melding zorgvuldig en met volledige aandacht. Hoe dient u een klacht in?U kunt uw klacht indienen via info@valvorman.com. Vermeld hierbij: Het betreffende product Een duidelijke beschrijving van het probleem Uw [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-511","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klacht - Valvor Man<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klacht - Valvor Man\" \/>\n<meta property=\"og:description\" content=\"Klachten en garantievoorwaarden Belangrijke pagina&#8217;s Klachtenprocedure Heeft u een klacht over \u00e9\u00e9n van onze producten of diensten? 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