Complaints and warranty conditions
Important pages
Complaint Procedure
Do you have a complaint about any of our products or services? If so, we would like to hear from you. We treat every report carefully and with full consideration.
How do you file a complaint?
You can file your complaint at info@valvorman.com. Please include:
- The product in question
- A clear description of the problem
- Your order number or proof of purchase
- Any photos or videos to support
We strive to address your complaint within 14 days. If this is not possible, you will receive a confirmation of receipt within 14 days with the expected handling time.
Warranty
At Valvor Man, quality, reliability and safety are paramount. Therefore, we have clear and fair warranty conditions that comply with Dutch and Belgian legislation.
2 years legal warranty
All our products are covered by the statutory 2-year conformity guarantee. This means that a product must meet what you as a consumer can reasonably expect from it.
This warranty applies to:
- Skincare products
- Perfumes
- Accessories
- Packaging and functionality
Please note that cosmetics have a natural shelf life and a PAO term (e.g. 12 months after opening). Warranty only applies if the product has been used within this usage period and stored correctly.
6 months additional warranty on packaging & functionality
Valvor Man also offers 6 months additional warranty on bottles, pump mechanisms, caps, closures and dispensing systems. Should a defect occur within this period that was not caused by misuse, we will provide replacement at no charge.
Exceptions
- Damage from misuse, dropping, bumping or improper storage
- Products that are past their expiration date or PAO deadline
- Allergic reactions reported later than 72 hours after delivery or insufficient evidence
Warranty handling
When your claim is approved, you can choose from:
- Product replacement
- Refund of the purchase price
No store credit is issued.
Comments
Different warranty terms may apply to business orders, regular customers and contract partners. These are always agreed in advance in writing.